Order, try, return, reorder: it eats up your time and patience, and it's not great for the planet either. Let's figure it out first. Email us photos, measurements and any questions, and we'll find the right fit for you and your dog together.

Still need to send something back? Here's what to know:

• Return window: 60 days
• Only send back items that are clean and unused
• Pop the delivery note into the parcel
• Register your return in our returns portal (https://prongcollar.returnsportal.online/)
• The full details are in our refund policy

Good to know: For delivery addresses in Germany, we provide a DHL return label (or a QR code for the post office) in the portal. We deduct the €4 return shipping fee from your refund.
Shipping from outside Germany? Just send the parcel back yourself, with enough postage, to the address shown in the portal.

Quick reality check: Please don't send back dirty harnesses or collars. Give them a wash first, following the care instructions. And brushes with fur still in the bristles? Those stay with you.

Cancellations: Need to cancel your order? Email us at info@prongcollar.com. Cancelling is usually only possible within 15 minutes of ordering. After that, we'll see what we can do or how else we can help.

We want you and your dog to be happy, and a quick chat beforehand often saves more than just time.

Thanks for understanding!
Your #teamprongcollar